Front Desk Sales & Service Representative

Company Name:
La Quinta Inns & Suites
Join our Team!
Front Desk Sales and Service Representative (FDSR) Job Summary:
Here's your opportunity to "Work on the bright side "! La Quinta Inns & Suites , a leader in the hospitality industry, is seeking a Front Desk Sales Representative who is outgoing, professional and energetic to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, PBX and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, "energy-giving" attitude to be the bright spot in our guest's day. Other Key duties include:
Process guest registrations, including collecting payment
Complete shift reports
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Promote, answer questions about and enroll guests in La Quinta's frequent guest program
Assist other team members in various assignments including operating the courtesy van, assist with breakfast, laundry or housekeeping duties.
Maintain and clean the lobby and bathroom as needed
Minimum Experience, Education, Skill & Physical Requirements:
Must have a high school diploma or equivalent
Must be flexible in hours and days worked.
Must be able to stand for long periods of time
Must be able to lift 25 - 50 lbs and carry up to 10 lbs
Must have sound judgment and discretional skills and be able to work with little or no supervision.
Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
Must display very good organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Accounts for daily revenue by organizing and verifying receipts; identifying and correcting discrepancies; posting accounts; running and distributing daily reports; maintaining internal controls.
Reconciles daily revenue by sorting, organizing, and verifying receipts; identifying, researching, and correcting discrepancies.
Posts daily revenue by allocating revenue to proper accounts; entering receipts and settlements; balancing accounts; monitoring account codes; writing correcting journal entries; posting taxes.
Prepares daily audit reports by collecting and summarizing revenue, settlement, and discrepancy data and trends; proofing and distributing reports.
Protects assets by ensuring adherence to internal control policies and guidelines.
Maintains computer system by monitoring system performance; troubleshooting breakdowns; calling for repairs; resetting system for next day.
Maintains safe work environment by following organization standards and legal regulations; notifying security of potential risks.
Updates job knowledge by participating in educational opportunities.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Audit, Documentation Skills, Reporting Skills, Telephone Skills, Customer Service, Problem Solving, General Math Skills, Verbal Communication, Independence, Accounting, Objectivity

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